Prithvi builts

Prithvi Builts Cancellation, Return, and Exchange Policy

At Prithvi Builts, we strive to provide exceptional digital solutions, including digital marketing, web development, software development, app development, social media management, promotions, graphic design, video editing, and more. Due to the customized and intangible nature of our services, we have outlined the following Cancellation, Return, and Exchange Policy to ensure clarity and fairness for our clients.

1. Definitions

• Cancellation: Termination of a service agreement before or during the delivery of the service.
• Return/Refund: A request for reimbursement for services not yet fully delivered or not meeting agreed specifications.
• Exchange: Not applicable for most digital services, but revisions or alternative deliverables may be offered in lieu of an exchange.

2. Cancellation Policy a. Client-Initiated Cancellation

• Before Work Begins: If you cancel a service before any work has started, you may be eligible for a full refund, minus any administrative, consultation, or setup fees (e.g., [10% of the project cost]). Written notice must be provided via email to [insert email address].
• After Work Begins: If you cancel a service after work has commenced, a partial refund may be issued based on the percentage of work completed, as determined by Prithvi Builts. No refunds will be issued for fully completed and delivered services.
• Ongoing Services: For subscription-based services (e.g., monthly social media management or digital marketing campaigns), cancellations must be submitted in writing at least [7 days] before the next billing cycle. A pro-rata refund may be issued for the unused portion of the service.

b. Prithvi Builts-Initiated Cancellation We reserve the right to cancel a service or project if:

• The client fails to provide necessary information, feedback, or payments within a reasonable timeframe.
• The project becomes infeasible due to unforeseen circumstances. In such cases, a partial refund may be issued based on the work completed, or we may offer to reschedule the project.

3. Return/Refund Policy Due to the intangible and customized nature of our services, returns are handled through refunds or revisions under the following conditions:

a. Digital Marketing, Social Media Management, and Promotions

• Review Period: You have [7 days] from the delivery of campaign reports, social media content, or promotional materials to request revisions or raise concerns.
• Revisions: We offer [1-2 rounds of revisions] (based on the service package) to align deliverables with your expectations, provided feedback is provided within the review period.
• Refunds:
  • No refunds are available for completed campaigns or services already rendered.
  • For ongoing services, a pro-rata refund may be issued for the unused portion if canceled before the next billing cycle.
  • Refunds may be considered if deliverables significantly deviate from the agreed scope and cannot be rectified through revisions.

b. Web Development, Software Development, and App Development

• Milestone-Based Process: Projects are divided into milestones, with client approval required at each stage. You must notify us within [7 days] of a milestone delivery if revisions are needed.
• Revisions: We provide [1-2 rounds of revisions] per milestone to meet the agreed scope. Additional revisions may incur extra charges.
• Refunds:
  • Full refunds (minus administrative fees) may be issued if canceled before work begins.
  • Partial refunds may be issued for cancellations after work starts, based on the percentage of work completed.
  • No refunds are issued for fully completed and approved projects unless deliverables significantly deviate from the agreed scope and cannot be corrected.

c. Graphic Design and Video Editing

• Review Period: You have [7 days] from delivery of graphic design or video editing work to request revisions.
• Revisions: We offer [1-2 rounds of revisions] to ensure deliverables meet your requirements, provided feedback is submitted within the review period.
• Refunds: Refunds may be issued if deliverables do not meet the agreed specifications and cannot be corrected through revisions. Partial refunds may apply for partially completed work.

4. Exchange Policy As our services are digital and customized, exchanges (e.g., swapping one service for another) are generally not applicable. However, we may offer alternative deliverables or service adjustments in the following cases:

• If a deliverable does not meet the agreed specifications, we may provide a revised version or an alternative deliverable (e.g., a different design or campaign format) at no additional cost.
• Any request for an alternative service must be discussed and agreed upon in writing, subject to additional costs if the new service exceeds the original scope or value.

5. Non-Refundable Items The following are non-refundable:

• Consultation, setup, or administrative fees.
• Fully completed and approved deliverables.
• Custom work tailored to your specifications that cannot be reused.
• Third-party expenses (e.g., ad spend, domain purchases, software licenses) incurred on your behalf.

6. Refund Request Process To request a refund or discuss concerns:

1. Contact us within [7 days] of service delivery via [insert email address or contact form link].
2. Provide your order details, including project name, invoice number, and a detailed explanation of the issue.
3. Our team will review your request and respond within [3-5 business days]. Approved refunds will be processed within [7-10 business days] to the original payment method.

7. Exceptions

• Force Majeure: Prithvi Builts is not liable for delays or inability to deliver services due to unforeseen circumstances (e.g., natural disasters, server outages, or third-party service disruptions). We will work with you to find a resolution, such as extending deadlines or issuing partial refunds.
• Client Delays: No refunds will be issued for delays or incomplete work caused by the client’s failure to provide timely feedback, materials, or approvals.

8. Contact Us For questions or to initiate a cancellation, refund, or exchange request, please contact:

• Email: [insert email address]
• Phone: [insert phone number]
• Website: [insert website URL]

9. Policy Updates Prithvi Builts reserves the right to update this policy at any time. Changes will be posted on our website, and clients with ongoing projects will be notified via email.